Elli

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Activity overview

Latest activity by Elli
  • Elli created an article,

    New Feature: Snooze and Vibration Delay

    We've now added a snooze and vibration delay option to your Dashboard 🎉 These new features will help you and your employees get the most out of your Hubs, reducing the annoyance of unnecessary ale...

  • Elli created an article,

    LED and Hub Functionality

    Your Hub may show a blue, red or no light at different times:   Blue lights are ON: A blue light will show when you have woken up your Hub using the Wake/Snooze Button. The blue light will be on c...

  • Elli created an article,

    Resolved Issue: Password Reset

    As of 02/11/2020 this issue was resolved and password reset emails no longer need to be case sensitive.We are currently aware of a minor bug that affects attempts to reset your password. This is ca...

  • Elli created an article,

    Known issue: Hub vibration issues

      We're aware of an issue which is likely due to the Hub getting stuck into a "Transmit only" mode, causing the Hub to not vibrate correctly. This is caused by an unusual case of Hubs coming into r...

  • Elli created an article,

    Hub firmware notes

    We're always working on improving our products, and continually release new features and bug fixes every week! 🐛  1.39.01 Intensity of vibration has been reduced leading to increased durability Fi...

  • Elli created an article,

    Issues with your Hub & charging

    If you're experiencing any issues around charging with your Hub, we would recommend that you do the following first:   Update your firmware Charge your device for minimum 4-6 hours We are also a...

  • Elli created an article,

    Update your Hub

    Hub and App If you're using our Hub with the app, you may be required to pair your Hub daily or occasionally to the app to sync data and to update your device.  You should be able to pair directl...

  • Elli created an article,

    Reset your Hub

    Connection / pairing issue? Resetting your Hub may help.   1. Turn off your Bluetooth on your phone.  2. Close your Tended for Business app.  To do this swipe up from the bottom of your screen so ...

  • Elli created an article,

    Transferring breach information to the Dashboard

    Depending on your social distancing solution, you may need to occasionally pair your hub to the Tended App to transfer information to the Dashboard. Your employer will let you know how often this i...

  • Elli created an article,

    Edit your safety settings

    Safety settings To change the safety settings for your entire organisation: Log into the Dashboard. Click the settings button (cog icon). Click "Organisation" in the top right-hand corner. Click "...