As of 02/11/2020 this issue was resolved and password reset emails no longer need to be case sensitive.
We are currently aware of a minor bug that affects attempts to reset your password. This is caused by a capitalisation sensitivity. To receive your password reset in the meantime, you may need to capitalise your email elements, depending on the way your organisation has set up your email:
For example instead of:
You may need to write it as:
A bug fix is in the works and due to be released over the next week, but in the meantime capitalising like above resolves the issue. If you're struggling or still experiencing an issue, please feel free to reach out to us via your dedicated support email, or via firstname.lastname@example.org and we'll be happy to help 😄