Location permissions need to be manually turned on in your phone settings. If you do not set it to "always", when the app is in the background or your phone is locked it will not share your location, even in the event of an emergency if you're using our accident detection solutions.
- Open your phone settings -> scroll to the Tended app -> tap location -> tap "always".
Please note: You may be asked from time to time to check on this setting. This is due to the way iOS devices now manage permissions. We only share location data in event of an emergency, and never share it with anyone except your Admins. If you're using our social distancing solution, your location data is never visible or able to be shared in any instance - your privacy comes first.